Terms of Service

Terms of Service and End-User License Agreement (hereinafter as "ToS") establish and regulate the rules between the operator and users who have registered into any of the operator's applications or installed it on their device (hereinafter "users"). These ToS apply in full to all users of applications operated by the operator (hereinafter "application" or "applications"). Applications may consist of several separate units representing individual application servers.

The term "applications" refers to software programs distributed, published, or otherwise available through the operator mainly, but not exclusively, accessible via a browser or other online communication method and downloadable/installable for mobile phones and other devices.

Applications are intended primarily for devices supporting internet browsers (e.g., Google Chrome, Microsoft Edge, Mozilla Firefox) always in the current version or devices that function with the operating system of the relevant platform.

The operator reserves the right to provide special discounts or promotions to a specific group of users selected by the operator, for the purpose of increasing sales of premium services.

The operator reserves the right to change, modify, remove, or add functions to premium services at any time without prior notice. In such a case, users are not entitled to claim any compensation or refund.

In the event that a premium service is removed from the offer, it will no longer be possible to purchase or activate it. Premium services that were purchased or activated before the removal date will be functional until the end of the prepaid period.

The user may purchase premium services for the prices listed on the application pages.

Payment for premium services that the operator provides for real money will be realized by non-cash payment transaction via third parties. Premium services will be provided to the user after the user's payment is credited to the operator's system. This crediting may take up to several days depending on the method of payment. The user is obliged to send any complaints regarding payments by e-mail to the address listed on the pages of the relevant application or to the address support@coldpipestudio.com with exact identification of the application, server, and user account.

Upon purchasing a premium service that the operator provides for real money, the operator will issue an invoice to the user and send it to the inbox in the user account of the given user or to the e-mail address linked to the account, from where the user will be able to download it, fill in the name and address, and print it. In the event of a user's request to send the invoice by post, the user is obliged to pay all incurred postage costs related to sending the invoice. The request for sending the invoice by post must be addressed by the user to the e-mail address listed on the pages of the relevant application or to the address support@coldpipestudio.com with exact identification of the application, server, and user account. For purchases in which the operator figures only as a subcontractor, the operator does not issue an invoice, but the user may request it from the third party through which the purchase was made. The operator also does not issue invoices for purchases on platforms.

For the purposes of these ToS, a user account or user profile is understood as an account that serves for authentication and management of user activities. It can be created either for a specific application or universally for multiple applications. This account allows the user access to application content, tracking progress, saving application data, communicating with other users, and managing personal settings and preferences within the application environment.

The operator may provide one-time offers that the user can purchase only once. One-time offers may contain premium services. In the event that the user manages to purchase a one-time offer multiple times in any way, alternative premium services in a value corresponding to the price of the purchased package will be credited to the user account instead of the multiple content of this offer. The user may raise an objection against such a solution within 24 hours of transaction processing by e-mail to the address listed on the pages of the relevant application or to the address support@coldpipestudio.com with exact identification of the application, server, and user account.

The operator reserves the right to change the prices of premium services at any time. Current prices are always found on the respective application pages.

Funds paid by the user on any of the operator's domains for premium services may be returned to the user only under these conditions:

1. a) The user is entitled to a refund of funds paid for a premium service in the event that the user requests a refund no later than 14 days from the processing of the purchase in the operator's system. The returned amount will be reduced by a handling fee in the amount of 25% of the amount of the subject sum, but at least reduced by an amount of €15. If the user fully uses a part or the entire scope of the purchased premium service, they lose the claim to a refund.
2. b) For a premium service that the user obtained in a way other than by payment in the last 14 days, funds are under no circumstances returned to the user.
3. c) The user is entitled to a refund of funds used for purchasing or activating any premium service only in the event that the operator confirms a faulty function of this premium service and cannot rectify the error so that the user is not damaged. In such a case, the operator will return the funds to the user in full. For the purposes of this provision, faulty function of a premium service is understood as its complete inoperability, i.e., a situation where the premium service cannot be used at all. In the event that it is possible to use the premium service to a limited extent (some functionalities of the premium service do not work at all or work incorrectly), this state is not considered a faulty function. If it is possible to use the premium service only to a limited extent, the user is entitled to a refund of a proportionate part of the funds used for purchasing or activating this service, which will be determined by the operator in relation to the extent of the limitation. If the operator deems it appropriate, they may proceed to another equivalent compensation in relation to the user instead of returning a proportionate part of the funds.
4. d) The user may request a refund of funds used for activating or purchasing a premium service within the meaning of letter c) of this point no later than 7 days from their purchase or activation.
5. e) If the user does not fulfill all the above-mentioned conditions, their request for a refund will not be taken into account.
6. f) Refund is realized via the PayPal payment service (with the exception of card payments), located at https://www.paypal.com. The request for a refund must be sent in the form of an e-mail to the e-mail address listed on the pages of the relevant application or to the address support@coldpipestudio.com with exact identification of the application, server, and user account. Refund for card payments is made directly to this card after deducting the handling fee. The refund will be made within 30 days of receiving the request.

In the event that the user uses the application via platforms operated by third parties, the operator does not return funds paid on these platforms by the user for premium services that the operator provides for real money. In such cases, the return of funds for premium currency or premium services, which the application operator provides for real money, is fully within the competence of the platform operators and takes place according to the payment conditions valid for the relevant platform.

In the event that the user requests a refund and this refund is executed, the operator has the right to block the subject user account. In the event that the operator is requested by a financial institution or platform to return funds used for purchasing premium services, the operator has the right to block the subject user account immediately upon receiving such a request.

By registering into the application, installing the application on their device, or accepting these ToS, the user confirms their unconditional consent to these ToS and the application usage rules, acknowledges that the ToS are available only in English and Slovak languages, agrees to this fact and understands their content, agrees to the provision of the application before the expiration of the withdrawal period, and declares that they were duly instructed within the meaning of Art. 7, point 1 of these ToS. Application usage rules are usually located on the pages of individual applications and may differ for each application.

By purchasing premium services that the operator provides for real money, the user agrees to these ToS and confirms that they are older than 16 years and are capable and authorized to make this payment and perform it voluntarily and without duress, and acknowledges that the application is provided for an indefinite period in accordance with the ToS.

The application is intended for leisure and personal use. The operator provides no guarantees that the application will function without interruption and without errors. The application is provided "as is" and may contain errors and may also be unavailable from time to time in whole or in part due to technical maintenance, connection interruption, or other reasons. The operator is not responsible for any consequences of any errors or technical interruptions, including any loss or damage to data.

The application may be used only by natural persons older than 16 years. In the event that a natural person is 18 years or older, by registering into the application or by its installation on their device, they confirm that they are fully capable of all acts related to the use of the application.

If a natural person is older than 16 years but younger than 18 years, by registering into the application or by its installation on their device, they confirm that they have the consent of their legal representatives for all acts related to the use of the application.

If a natural person is younger than 16 years or does not have the above-mentioned consent of legal representatives, they must not perform registration into the application nor its installation on their device and are not authorized to use the application. The operator does not knowingly collect any data about natural persons younger than 16 years.

In some regions, in accordance with local legislation, the application is intended exclusively for persons older than 18 years. In the event that a natural person does not reach this age and the operator is demonstrably aware of this, upon launching the application a notification about age restriction will be displayed and access to the application will be denied.

If a natural person is older than 18 years and their access to the application was denied, they are obliged to adjust their age settings on the relevant platform.

Neither the operator nor any affiliated company is responsible for any direct, incidental, consequential, indirect, or special damages, nor for damages arising as a result of sanctions imposed by administrators on the user due to their conduct in the application, nor for damages caused by using the application or the inability to use it, or purchased services.

The user acknowledges and agrees that using the application is at their own risk. The user bears full responsibility for the consequences of their actions related to the use of the application. The operator bears no legal responsibility for the user's account or for its loss or deletion.

The operator reserves the right to intervene in the application or perform its modifications or changes at any time without the obligation of prior notification to users. In such a case, users are not entitled to any compensation or refund of funds.

The operator reserves the right to change the design, focus, and functional content of the application, as well as to change the prices of premium services and products related to the application. With such changes to the application or changes in the prices of premium services and products related to the application, users are not entitled to any compensation or refund of funds.

The user acknowledges that the application and system requirements needed for its use may change over time. The operator reserves the right to change or increase the system requirements needed for using the application, whether freely available or with activated premium services, at any time even without prior notice. With such a change, users are not entitled to any compensation or refund of funds.

The operator reserves the right due to necessary maintenance or technical or other reasons to restrict users' access to the application for the necessary length of time without prior warning. In such cases, users are not entitled to any compensation or refund of funds. The operator expressly provides no guarantees that the application will always be available and that no loss of any data will occur. Similarly, they cannot provide guarantees in the event of application termination or data loss due to force majeure (e.g., platform intervention or unauthorized intervention by a third party). Even in these cases, users are not entitled to compensation or refund of funds.

The operator is exclusively authorized to provide support and perform application maintenance. Both the operator and the user acknowledge that platform operators do not provide any support or maintenance for the application.

The application is operated for an indefinite period. The operator reserves the right to terminate the operation of the application as a whole or an individual server at any time, including termination of operation on a specific platform. Before termination, users will be informed by a notice on the relevant application pages: minimum 3 months in the case of the VetiVault application. Termination of the application on third-party platforms may not be preceded by a warning if the relevant platform operator decides on the termination. In none of these cases are users entitled to compensation or refund of funds. Users who register or install the application after the termination announcement will be informed about the termination immediately after registration or installation.

The user is not entitled to compensation for any damage arising from the incorrect function of the application or from other reasons related to the application, since the application is provided "as is", without any guarantees, in accordance with point 1 of this article, with which the user agrees. Similarly, the user is not entitled to compensation for damage caused by the leak of information that the operator requires from the user for the purpose of activating the user account in the application.

The operator hereby grants the user the right to use the application. This license is granted to an individual. The application may be used only on a device owned or controlled by the user and to which the application is downloaded and installed, or on a device that the user owns or controls, and through which the user accesses the application via a browser or other online communication method.

The operator grants the user a limited, personal, non-exclusive, non-transferable, and revocable license to access the application solely for personal, non-commercial, and entertainment purposes, with no possibility of granting a sublicense. The license is provided to the user free of charge, while the operator is entitled, in accordance with Art. 2 of these ToS, to charge fees for the purchase of premium services. By accepting these ToS, the user agrees not to use the application for purposes other than those stated above. The operator reserves all rights not expressly granted to the user by these ToS. In the event of a violation of any terms of these ToS (especially Art. 6) or application rules, the operator reserves the right to revoke the license without prior warning.

In connection with the granted license, the user is specifically not allowed to:

1. a) decompile or reverse engineer the source code of the application,
2. b) procure copies of the application or any part thereof for third parties,
3. c) grant a sublicense to the application or make the application available to third parties by lease, creation of a software service (Software-as-a-Service), or otherwise,
4. d) modify the application,
5. e) remove or obscure notices about the operator as the copyright holder of the application,
6. f) violate application rules.

By delivery or use of the application, no rights for commercial or promotional use of the application are transferred to the user.

All rights to the application, its components, related documentation, and all modifications or extensions belong to the operator. The user acquires only those rights and permissions that result from these ToS. The user must not copy or publish the application, its parts, or related documentation.

The user acknowledges that they are entitled to address all questions and requests regarding the granted license exclusively to the application operator, and not to platform operators.

The operator has the right to block or delete a user account especially in the following cases:

1. if the user uses it in contradiction with generally binding legal regulations, good morals, or generally accepted ethical and moral principles of society,
2. if the user has violated the application rules,
3. if the user does not cooperate with the operator's administrators in investigating events or situations concerning the application, or if they insufficiently respond or do not respond at all to challenges or requests from the operator's administrators.

In such cases, the user is not entitled to a refund of funds spent on purchasing premium services, nor to a refund of funds that they possibly spent in connection with securing the user account in the application.

The unused monetary value of premium services prepaid by the user, which cease to be provided to the user as a result of blocking or deletion of the user account from the application due to the user's conduct specified in Art. 6 point 1 of these ToS, represents a contractual penalty agreed between the operator and the user for the stated conduct of the user. By blocking or deleting the user account from the application, all claims and rights arising from the use of the account expire for the user.

The decision to block a user account or to impose another sanction is exclusively within the competence of the operator's administrators. The user has the possibility to file an appeal via e-mail to the administrator who blocked the account or imposed the sanction, however, the administrator's final decision is binding for the user. Under certain circumstances, the administrator may condition the unblocking of the account on the provision of specific compensation by the user, for example by activating premium services or another form agreed with the user, which is considered a contractual penalty. Whether return to the application via such compensation will be allowed is decided exclusively by the administrator, and the user has no automatic right to such procedure. In case of acceptance of compensation, the user's access to the application will be restored with a sanction in the application reflecting the possible benefit obtained by violating the rules. Repeated violation of rules by the same user will result in immediate blocking of the account without the possibility of its re-establishment. By agreeing to these ToS, the user acknowledges and agrees that against the final decision of the administrator, it is not possible to file an appeal with any other institution, and at the same time accepts that administrators have the exclusive right to decide on the violation of rules and impose relevant sanctions.

The above-mentioned reasons for blocking or deleting a user account from the application are not exhaustive, and the operator reserves the right to assess at their own discretion whether the user's behavior is in contradiction with these ToS or with the application rules.

Blocking a user account does not result in the termination of the contractual relationship between the user and the operator.

By registering into the application, installing the application on their device, or accepting these ToS, the user grants the operator consent to start providing the application as digital content before the expiration of the statutory period for withdrawal from the contract (14 days), whereby the user loses the right to withdraw from the contract concluded at a distance or a contract concluded outside the operator's business premises.

The user may terminate the use of the application at any time by requesting the deletion of their user account via e-mail sent to the address listed on the pages of the relevant application or to the address support@coldpipestudio.com, whereby they are obliged to precisely identify the application, server, and user account. By terminating the use of the application in this way, the contractual relationship between the user and the operator terminates, while provisions of the ToS whose nature requires it remain in force even after this termination. After deletion, it will not be possible to continue using the user account. The request for deletion must clearly imply a requirement to delete the user account. Uninstalling the application from the user's device alone does not result in the termination of application use or the deletion of the user account.

In the event of deletion of a user account at the user's own request, the user is not entitled to a refund of funds paid for unused premium services nor to their transfer to another user account. Unused or active premium services cannot be transferred to another user account nor refunded in the form of monetary performance. Similarly, the user is not entitled to a refund of funds used for activation or purchase of premium services. Transfer of premium services between user accounts is not possible unless the operator expressly grants special written consent based on the user's request.

"User Content" means any communication, images, sounds, and all materials, means, data, and information that the user may send, upload, or transmit in the application, specifically but not limited to internet chat text. By transmitting or providing any user content during the use of the application, the user confirms, declares, and warrants that such transmission or provision:

1. a) is accurate and not confidential,
2. b) is not in conflict with any laws, contractual restrictions, or rights of third parties and that the user has appropriate authorization from third parties whose personal data or intellectual property are contained in the user content,
3. c) is free of viruses, adware, spyware, parasitic programs, or other illegal codes.

The operator reserves the right, at their own discretion, to assess, monitor, ban, modify, delete, disable access to, or otherwise make unavailable any user content at any time, without prior notice and for any reason or without giving a reason.

The operator bears no legal responsibility for user content that the user placed on the operator's pages, and to which legal regulations in the field of intellectual property, especially copyright law, apply. The operator assumes no responsibility for monitoring user content regarding its inappropriate or unlawful character. By agreeing to these ToS, the user declares that they are authorized to handle all their content or directly own copyright to it. In case of violation of these rights, the user bears legal responsibility for their conduct.

The user is solely responsible for information they publish via or in connection with the application and which they provide to other persons.

The operator is not responsible for the content of messages and e-mails sent by users via their user accounts in the application. Opinions expressed by users in messages, texts, or e-mails may not coincide with the operator's opinions. The operator is also not responsible for texts and visual representations that the user inserts into the application environment. If these texts or representations violate application rules or are in contradiction with generally binding legal regulations, good morals, or generally accepted ethical and moral principles of society, the operator has the right based on the administrators' own assessment to immediately remove these materials without the possibility of claiming any compensation by the user.

By sending user content to the operator's pages, the user automatically grants the operator the right and license to use, reproduce, modify, remove, adapt, publish, translate, create derivative works from the content, distribute, perform, and display this content (in whole or in part) worldwide. The operator also has the right to incorporate user content into other works in any form, in any medium or technology known at present or developed in the future, without the user's claim to a royalty, without time limitation, irrevocably, non-exclusively, and with full right to grant a sublicense.

The user is obliged to provide the operator with necessary cooperation in investigating any suspicion of illegal, fraudulent, or inappropriate activity. This includes, but is not limited to, granting access to the operator to password-protected parts of the user account. The user hereby grants the operator consent to access these parts of their account for the purpose of investigation.

The operator is not liable for damages caused by the misuse of the password to the user account by third parties.

The operator reserves the right to change these ToS even without prior notice. New ToS become effective on the day of their publication, and the user will be notified of the change directly in the application on the day of publication. The user is entitled to unilaterally withdraw from the new ToS within 7 days of their publication. Withdrawal must be announced to the operator by e-mail to the address listed on the pages of the relevant application or to support@coldpipestudio.com with exact identification of the application, server, and user account. The e-mail must contain a clear expression of will to unilaterally withdraw from the ToS. Withdrawal from the ToS after the deadline, vague withdrawal, or withdrawal without a clear expression of will is considered invalid. If the operator does not receive an e-mail about withdrawal, it is deemed that the user, after the expiration of 7 days from the publication of the notice about the change of ToS, expresses consent to the new ToS and their changes. By valid and effective withdrawal from the ToS, the user's right to use their account expires, and the operator is entitled to delete the user account.

The operator reserves the right to change application rules without prior notice. Every change will always be published on the relevant application page.

The operator expressly warns that excessive use of computer and mobile applications may entail health risks. The operator is not responsible for any harm or damage incurred by the user as a result of using the application.

The user acknowledges that by using the application and presenting ideas, suggestions for improvement, or ideas on public or private forums in the application, no claims or intellectual property rights arise for them in relation to the operator.

The operator reserves the right to provide support to the user in English or Slovak language. The user may contact support by e-mail at addresses listed on the pages of the relevant application, via the contact form on the application pages, or by e-mail at support@coldpipestudio.com with exact identification of the application, server, and user account.

The operator is exclusively authorized to resolve violations of intellectual property rights that concern the application or its use by the user.

By registering into the application or installing the application on their device, the user declares that:

1. a) they are not located in a country subject to an embargo imposed by the US government nor in a country designated by the US government as a "terrorist supporting country", and
2. b) they are not listed on any US government list containing prohibited or restricted persons.

The operator and the user acknowledge and agree that Apple and its subsidiary companies are an authorized third party in connection with these ToS and as such are authorized to enforce these ToS in relation to the user.

In case of ambiguities or discrepancies in the content or interpretation of different language versions of these ToS, the Slovak language version is considered decisive and valid. If the application is translated into multiple languages, the binding translation of texts and offers is the Slovak or English version. Any other translations serve exclusively as a reference, are not binding, and the operator is not responsible for their accuracy.

For these ToS and all legal relationships between the operator and the user, the legal order of the Slovak Republic applies exclusively.

If some provisions of these ToS become invalid, ineffective, or unenforceable, the validity, effectiveness, and enforceability of other provisions remain unaffected.

All potential disputes between the user and the operator will be resolved out of court. If an agreement is not reached despite this, the competent court for legal dispute is the locally competent court according to the operator's registered office.